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Terms & Conditions

Classes pre-booked online will automatically be deducted from your ten class pass or five class pass. Those that don’t have a class pass can purchase individual classes with any debit or credit card (apart from American Express).

Class bookings can be cancelled back to your account up to 4 hours before the class starts. Sound Baths have a 24hour cancellation period. Any cancellations made after this time will not be credited back to your class pass or refunded.

AntiGravity has a 48hour cancellation policy, after which time these classes cannot be refunded. On an occasion where we can transfer your place to someone else we may be able to offer you a refund.

AntiGravity Drop In classes are only available to those that have taken a 5 week block of classes and completed at least three classes out of those five.

Workshops have a 5 day cancellation period. Any cancellations made after this time will not be refunded. In certain circumstances it is possible to transfer your place to someone else. Please email info@ikigaiholistic.co.uk and we will see if it is possible. Cancellations are to be made via our online booking system only. No cancellations can be accepted by email or telephone.

Private classes must be booked and paid for 5 days in advance. They have a 48hr cancellation policy. Any cancellations made after this time will not be refunded. All cancellations should be made via email and online.

Ten class passes are valid for four months from the date of purchase and five class passes are valid for two months from the date of purchase. They are not refundable or transferrable. Please note that Drop In AntiGravity classes, enrolments and workshops can not be used with classic class passes.

ikigai Holistic asks that you sign into your yoga class a minimum of five minutes before the class starts. Anyone arriving more than 5minutes after the class start time may not be able to attend the class.

If we have low numbers of bookings then your class may be cancelled. Bookings must be made at least one hour before your class start time. If you would like to book after this time then please call us to check there is space and if so we will book you on.

Please note that bookings cannot be shared or used by multiple people on the same account. You must have your own account and your own purchased class passes to take part in any class, workshop or course.

Drop in AntiGravity classes are only offered to those that have taken our 5week block of classes beforehand. If we update our AntiGravity class then you may be asked to complete a further 5week block to continue using the drop in option.

Refund Policy – Gift Shop

Changed your mind? We will be happy to offer a refund on any purchases made in our gift shop providing:

• The item is returned within 14 days of purchase
• The correct till receipt is provided
• The item is unused, still in any original packaging and with tags attached.

This policy does not apply to any items that have been
discounted.

If you do not have the receipt, we will offer a credit or exchange. If your receipt is available we will refund on to the credit or debit card used to make the purchase.

This refund policy does not affect your Statutory Rights.

If an item is faulty, you can bring the item back to either shop, or please contact us by email or phone.

ikigai Holistic Ltd, Registered address: 83 Canterbury Road, Whitstable, Kent. CT31JX